Complaints and corrections

Before you send anything

Have the URL or enquiry reference ready, say what the problem is, and say what outcome you're after. Leave out unrelated sensitive personal information.

If it's a factual correction

The best available source is what any correction gets checked against — MCS, RECC or the Competition and Markets Authority, in the first instance — with corrections to material accuracy handled first. An accurate statement will not be changed simply because it is commercially inconvenient.

If it's about an enquiry you submitted

The contact route is where to ask for a correction or deletion, quoting the short reference from your confirmation page wherever you can.